At Aqua Towels, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase due to an issue on our part, we offer a 7-day return and exchange policy under the following conditions:

Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order if:
✔️ You received a damaged or torn item.
✔️ The wrong color, design, or product was sent.
✔️ The item is unused, unwashed, and in its original packaging.

❌ Returns will NOT be accepted if:

• The item was damaged due to improper use or washing.
• The return request is made after 7 days of receiving the order.
• The product has been used, washed, or is not in its original condition.

How to Request a Return or Exchange

📩 Step 1: Contact our customer service at [Your Email] or WhatsApp us at [Your Contact Number] within 7 days of receiving your order.
📷 Step 2: Provide your order details and attach clear pictures of the issue (damaged item, wrong color, wrong design, or incorrect product).
📦 Step 3: Once approved, return the product in its original packaging.

Return & Exchange Process

• Inspection: Once we receive the returned product, our team will inspect it.
• Approval: If your return meets our policy conditions, we will offer:
  ✅ A replacement for the correct item.
  ✅ A refund in case the correct item is unavailable.
• Processing Time: Returns and exchanges will be processed within 7-10 business days after receiving the item.

Refund Policy

• Refunds will only be issued if the correct product is unavailable.
• Refunds will be processed through [your refund method, e.g., bank transfer, store credit].
• Shipping charges are non-refundable unless the mistake was from our side.

Important Notes

• Aqua Towels reserves the right to deny returns that do not meet our policy conditions.
• The return shipping cost is covered by the customer, except when we have sent the wrong item.
• In case of exchanges, shipping charges for the new item may apply.

For further assistance, feel free to contact us Here!